Do you find it difficult to pick up a news paper without reading about economic recession? The question many are asking is, have we crossed the line already, or are we staring a recession in the face? I don’t profess to be an expert on the economy, but what I do know is that companies that leverage their strengths will withstand the coming storm (if there is a storm) as competitors struggle to maintain their competitive edge.

One of the ways companies are leveraging their strengths is through the use of new technology like Customer Relationship Management (CRM). For many the term CRM is a new concept, while for others this is a proven solution for managing relationships with your customers.

At BelMar, we are focused on providing our customers with the systems they need to better manage their customer relationships.

If you’re interested in understanding what CRM can do for your company please call us or visit our website to learn more.

Platinum Support

We believe that good support is a thing of the past. Many companies offer good support, at BelMar we offer Platinum Support.

Over the past six months we have rolled out our new support system (running inside SageCRM) which has improved the customer experience in the following ways:

• Single Point of Contact - For support on any of the products or services we offer, we encourage you to contact us at the office at 604-484-5270 or 877-484-5270.
• Case Tracking – When you contact us for support each case is logged and tracked from start to finish.
• Faster Response Time – We have redesigned how we support our customers to provide fast turn around on all our support cases.

Our business success is measured by your experience. We are committed to providing a first class experience each and every time you contact BelMar.

e-Mail Marketing

What is the best way to send out a large email campaign? If you’ve ever asking this question you’re not alone. E-mail marketing is the most inexpensive way for you to consistently stay in front of your customers.

The following three keys are all you need to know about e-mail marketing.

• Write your news letter
• Send your news letter
• Be consistent

We can help you with all three of these steps. This month we are profiling one of our favorite partners – Swiftpage Email. Swiftpage is the #1 integrated email marketing solution for ACT! and SageCRM.

For more information on all the features that Swiftpage offers, click on the link located on the right hand margin of this news letter. It just so happens that the email you’re reading today was sent using Swiftpage and with Swiftpage reporting we can track if you’ve opened this email.

I appreciate you taking the time to read this information. We provide this on a monthly basis for our customers as a way to update you with relevant information that will help you grow your business.

For information on any of our products or services please visit our newly re-designed website at www.belmar.ca